22R3 Maintenance Notes

iPad

When users added targets and did not update default goals, cycle plan channel and product information were not saved correctly.

Browser (Lightning)

When using a custom Veeva Message to restrict calls by account record type, users were able to associate Save for Later activity to calls with restricted record types.

CRM Desktop (Windows)

After adding or updating a product for a custom presentation and saving, the value did not display in the Product column for the presentation.

iPad

When users who were not logged into the application attempted to navigate to an account using account deep linking, an error occurred.

Browser (Classic, Lightning)

When users added BRCs to a call report offline, then requested a signature for the call online and submitted the calls, shipping fields were not populated on the corresponding Sample_Order_Transaction_vod record. 

iPad

Users with the country code TR were unable to schedule Engage meetings.

Browser (Lightning)

Certain related list column titles were not correctly translated.

Online

Users could not save new versions of dashboards in MyInsights Studio, and could not publish new versions from their domain to CRM.

Browser (Classic, Lightning)

Users were unable to save calls created from suggestions.

Browser (Classic, Lightning)

When users added BRCs to a call report, saved the call, and then edited the call by modifying the BRCs before requesting a signature via share link, inaccurate sample order transaction records were created when the call was submitted.

CRM Desktop (Windows)

Custom presentations did not save properly when user permissions for fields on the CLM_Presentation_vod object were changed online.

Engage HCP iOS

The Send Meeting Request link in emails to HCPs were invalid.

Browser (Lightning)

Certain custom fields did not respect FLS permission when it was granted to users via Permission Set.

iPad

During Engage meetings where the active speaker changed continuously and Veeva CRM was in the background, users were sometimes disconnected from the meeting.

Windows Tablet

Sometimes when adding slides to a custom presentation, users could add the same slide more than once and could not delete the first slide added.

CRM Desktop (Windows)

When sharing content, sometimes the screen sharing thumbnail did not display or displayed incorrectly.

Browser (Lightning)

Custom hyperlink formula fields could not be selected in the Lighting for Events Management sandbox beta.

Windows Tablet

Users could not sort by column after searching for accounts in a table view on the My Accounts tab.

Browser (Classic)

The Approved Email Integration process sometimes failed and displayed the error message “EntityManagerFactory is closed.”

Browser (Lightning)

Users could not associate unassigned presentations with planned calls against HCO accounts.

Browser (Classic, Lightning)

When the --nslns or --nsl section signal was on the Call2_vod page layout, the sample status indicator showed the HCP as eligible for sampling if any of the states for the HCP’s addresses were eligible for sampling, not just the state of the address selected on the call report. 

Windows Tablet

When users with Lightning-enabled orgs selected Go Online from the My Schedule tab, the object bar did not display in My Schedule.

iPad

When reaction buttons were disabled but a CLM presentation contained custom interactive content in the top left corner where the reaction buttons usually display, users were unable to interact with the content in the top left corner of the screen.

iPad

When a user created a contract and saved it there were memory leaks.

iPad

The Incurred Expense field on Expense Attribution records did not update correctly when the corresponding Incurred Expense on the Expense Header was updated.

iPad

Filters applied to the Multichannel Activities widget did not persist after navigating away from the filter page.

Browser (Lightning)

Users were unable to deploy the Event Coordinator Lightning Business app.

Browser (Classic)

A user was unable to save a Medical Insight after using the Account lookup field to select from multiple accounts. Before selecting, a search was performed for an account in the account field and multiple results were found.

Windows Tablet

A user was unable to view a Territory Insights visualization.

Online

When a user placed a horizontal Field List in the same row as a table, there was not enough room for the table.

Browser (Lightning)

When a user selected an account without access to the Multiple Recipients record type, then selected New Order, the error message did not persist until dismissed.

Browser (Classic)

When accounts with sample limits were merged, the sample limits for both accounts were retained for the merged account.

iPhone

An error occurred when more than one user attempted to sync the same org on the same device at different times.

Browser (Classic, Lightning)

iPad

Hosts were unable to schedule Engage meetings and virtual events.

Browser (Classic, Lightning)

When admins created or edited an account view with Product Metrics selected in the Search Criteria and Select Columns, product metrics values did not display for the field picklists.

Browser (Lightning)

Users were unable to convert Multichannel_Activity_vod records to existing classic group calls with no attendees.

iPad

Alerts with long alert text only displayed part of the text.

Browser (Lightning)

Sometimes when viewing a visualization for an account and then navigating to the same visualization for another account, the visualization did not update to display data for the current account.

iOS

HCPs in China were unable to join meetings using the Engage app.

Browser (Classic, Lightning)

An error occurred when syncing content from Vault. 

iOS

The Share Contact button did not display in chats where users did not have approved content available and an empty action bar displayed in HCP chats with other HCPs when there were no actions.

Browser (Classic, Lightning)

When a user did not have FLS permission to the Location_Type_vod and Event_Format_vod fields on the EM_Business_Rule_Configuration_vod object and created or edited an event, the Field is Required error displayed for Meal Type even though a value was selected.

iPad

An error occurred when selecting the filter button in the Targets tab.

Browser (Classic)

When creating or updating an account view, some product metrics fields were not available for selection in the search criteria section.

iPad

An error occurred when navigating to the Email tab immediately after sending an email.

Browser (Classic, Lightning)

When users changed a required custom picklist to None on a saved call, the Field Required error did not display.

iPhone

When viewing a call report with CLM activity, users were able to deselect detailed products associated with the CLM activity.

iPhone

When users created a call in My Schedule and then navigated to an account detail page containing a custom formula field with blank HYPERLINK() parameters, the raw XML text for the formula field displayed. 

Browser (Classic, Lightning)

The content search process did not start automatically after a CLM sync.

iPad

The top margin on the Unavailable Time popover was slightly larger than expected.

Online

Message_Activity_vod records were not created when recipients selected a web link for a website.

iPad

Events created by users in certain locales did not have correctly populated time zones.

Browser (Lightning)

When a user created a key medical insight from the Account related list, the Account field was not automatically populated.

Browser (Classic, Lightning)

Automatic Marketing Cloud jobs did not sync Multichannel_Activity_vod records more than 14 days in the past to CRM.

Browser (Lightning)

When editing Medical_Insight_vod records, multi-select picklist fields displayed API names in View Mode.

Browser (Lightning)

When creating a medical inquiry from an account detail, the Assign To User dropdown menu displayed users not assigned to the account’s territory.

Browser (Classic, Lightning)

The Activate_Edited_Goals_vod check box field remained selected after the MCCP MCE process ran.

Browser (Lightning)

When users viewed other users’ calendars with calendar sharing, calls displayed with a thick border. When users exited calendar sharing, calls did not display.

iPad

The updateRecord MyInsights method did not work for email and phone fields offline.

Online

Duplicate MyInsights tabs for a single account displayed on iPad.

Windows Tablet

Sometimes order lines were not saved for orders and the activity log did not display any errors.

iPad

After completing all the suggestion actions for a specific category and returning to the Suggestions section on the home page, an empty screen displays.

iPad

iPhone

For multi-select questions, the selected responses displayed in a random order in the Response_vod record.

iPad

OAuth users were unable to open Veeva CRM.

Browser (Classic, Lightning)

An error occurred when using the Assign Territory button to assign a large number of territories to a user.

iPad

When users signed into Veeva CRM using custom domain authentication, they were unable to exit digital sign-in sheets for events.

iPad

Sometimes on devices running iOS 16.x, an error occurred when transitioning between slides and presentations and a black screen displayed.

iPad

My Alerts filters were toggled off by default.

Browser (Lightning)

An error occurred when creating a medical inquiry.

iPad

After ending an Engage meeting, some content did not behave as expected.

Browser (Classic, Lightning)

An error occurred when hosts of a virtual event delete an Event Team Member with a blank Virtual Role value. 

iPad

A custom, territory-level MyInsights dashboard did not populate data as expected in the 'Top 10 Gainers' and 'Top 10 Decliners' tables.

iPad

Users were unable to download Files from the Files tab.

iPad

Sometimes on devices running iOS 16.x, an error occurred when transitioning between slides and presentations and a black screen displayed.

iPad

Alternative hosts were unable to start or join virtual events.

Browser (Classic, Lightning)

When users edited a TSF record via the AccountTerritoryInfoLgtnVod VisualForce page, the application attempted to load a malformed URL that did not exist.

iPad

When users previewed an Approved Email message, the signature did not display correctly.

iPad

iPhone

When users selected the Product Strategy picklist for product discussions on the call report, the popover for the Product Strategy picklist was larger than usual and did not display any products.

iPad

When users generated a QR code for signature capture, the text below the QR code was truncated. 

iPad

iPhone

Advanced Text Search did not function correctly.

Engage HCP

An error occurred when an HCP tried to create a user.

iPad

{{EventSpeaker}} and {{EventSession}} tables that did not contain any periods did not populate correctly in Approved Emails sent from the iPad.

Browser (Lightning)

When a user created a new Key Medical Insight and attempted to add text to the Description field, the text formatting buttons did not work. 

Browser (Classic, Lightning)

Multichannel Cycle Plan values for Interactions Goal and Team Interactions Goal on the Cycle Plans Summary did not calculate correctly.

Engage HCP Android

When a user attempted to sign a remote medical inquiry, the Cancel, Clear, and Back buttons did not work.

Online

A user was not able to log into MyInsights Studio in the sandbox environment.

Browser (Classic, Lightning)

When creating a DCR for an address, the New Address page displayed incorrectly.

iPad

When the Potential Warning modal displayed for Event Business Rules, while adding attendees to an event, the Done button displayed as a spinner even after the user exited the modal or removed all attendees.

iPad

When users searched for accounts using the Improved Account Picker, location was displayed in table view when the Business Professional record type was not active and the Enable_account_parent_display_vod Veeva Setting was false.

iPad

When users selected more than the maximum number of email templates for an Approved Email message, an error display notifying the user that the limit was reached, but the user could continue adding templates.

iPad

When signing in with a custom domain, an error occurred when the domain URL contained whitespace.

Browser (Classic, Lightning)

When users deselected a call objective on a saved call report, then selected a new call objective, both call objectives were marked as completed.

iPhone

The label for the Remote Meeting button was not translated.

iPad

When users adding samples or BRCs to the call report selected both the Done button and the Done and New button at the same time, duplicate records were created.

Browser (Classic, Lightning)

Error messages in My Schedule displayed the field API name and status code in addition to the expected error message text.

Windows Tablet

When adding slides to a custom presentation, users could add the same slide more than once and could not delete the first slide added.

Browser (Classic)

Sometimes, after an Engage meeting ended, the meeting attendees were not saved on the meeting record in CRM.

iPad

Before entering amounts for the committed and actual fields on an expense line, the text selected in the expense type picklist field displayed incorrectly.

iPad

After applying filters to My Alerts and navigating away, the filters were cleared.

Browser (Lightning)

When users select Save and New after creating a Key Medical Insight, a new medical insight page does not open.

Windows Tablet

When a user added an attendee to a medical event, the primary parent name did not display.

Browser (Classic, Lightning), iPad

When a user cloned a Medical Inquiry, the new record had the current user as the owner instead of the original owner.

Browser (Classic)

When a user added a combobox field type to a page, the page could not be deployed.

Browser (Classic)

Users with the appropriate permissions were unable to create and view orders.

Browser (Lightning)

Suggestion records did not display correctly in the Safari browser.

Browser (Classic, Lightning)

When users deleted a survey, the confirmation message was not translated.

iPad

When a user had unsynced calls on their devices and their username was changed online, the unsynced calls were removed from the device.